Terms of Service

Last Updated: December 27, 2025

1. Acceptance of Terms

Welcome to U Space Interiors. These Terms of Service ("Terms") govern your use of our website www.uspaceinteriors.in and our interior design services.

By accessing our website, contacting us, or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Services Provided

U Space Interiors provides professional interior design services, including but not limited to:

• Residential interior design
• Commercial interior design
• Modular kitchen design and installation
• Space planning and optimization
• Renovation and makeover services
• 3D design and visualization
• Project management and execution
• Material sourcing and procurement

3. Service Engagement Process

3.1 Consultation

We offer initial consultations to discuss your project requirements. Consultations may be free or chargeable as communicated at the time of booking.

3.2 Quotation

After understanding your requirements, we will provide a detailed quotation outlining:

• Scope of work
• Design services included
• Materials and specifications
• Project timeline
• Total cost and payment schedule
• Terms and conditions specific to your project

3.3 Agreement

Upon acceptance of the quotation, a formal agreement will be executed between you and U Space Interiors detailing all project specifics, timelines, and payment terms.

4. Pricing and Payments

4.1 Pricing

All prices quoted are in Indian Rupees (INR) and are valid for 30 days from the quotation date unless otherwise specified. Prices are subject to change based on:

• Changes in material costs
• Modifications to the design or scope of work
• Delays caused by the client
• Additional work requested by the client

4.2 Payment Terms

Unless otherwise agreed, our standard payment schedule is:

• Advance Payment: 30% of the total project cost upon signing the agreement
• Material Procurement: 30% before ordering materials and starting production
• Installation: 30% at the start of installation work
• Final Payment: 10% upon project completion and handover

Note: Payment terms may vary based on project size and scope, as specified in your agreement.

4.3 Payment Methods

We accept payments through:

• Bank transfer/NEFT/RTGS
• Cheque
• Online payment gateways (if available)
• Cash (for amounts up to ₹2,00,000 as per Indian Income Tax regulations)

4.4 Late Payments

Payments not received within 7 days of the due date may incur a late payment fee of 2% per month or as specified in the agreement. Continued delays may result in project suspension.

5. Project Timeline

5.1 Estimated Timeline

We strive to complete standard projects within 45 days from design approval and advance payment. The timeline depends on project scope and complexity, and is subject to:

• Timely approval of designs and materials by the client
• Timely payments as per the schedule
• Availability of materials and labor
• Site readiness and access
• Weather conditions (for applicable work)

5.2 Delays

We strive to complete projects on time. However, delays may occur due to:

• Client-requested changes or delays in approvals
• Force majeure events (natural disasters, strikes, pandemics, etc.)
• Unforeseen site conditions
• Material supply delays

We will inform you promptly of any anticipated delays and work to minimize their impact.

6. Design and Intellectual Property

6.1 Design Ownership

All designs, drawings, 3D visualizations, and creative concepts created by U Space Interiors remain our intellectual property unless:

• The project is completed and full payment is received
• Otherwise agreed in writing

6.2 Design Approval

You will be provided with design concepts for approval. Once approved and signed off, any changes requested may incur additional charges.

6.3 Use of Project Images

We reserve the right to photograph completed projects for our portfolio, marketing materials, and website, unless you specifically object in writing before project commencement.

7. Client Responsibilities

As a client, you agree to:

• Provide accurate information about your requirements
• Provide timely approvals for designs and materials
• Make payments as per the agreed schedule
• Ensure site access for our team and contractors
• Clear the site of personal belongings before work commences
• Ensure all necessary permissions and approvals from building management/authorities
• Inform us promptly of any concerns or issues

8. Warranties and Guarantees

8.1 Workmanship Warranty

We provide a warranty on our workmanship for a period of 5 years from project completion, covering:

• Defects in installation
• Manufacturing defects in custom-made items
• Structural issues arising from our work

8.2 Material Warranty

Materials are covered by manufacturer warranties. We will assist in warranty claims but cannot be held responsible for manufacturer defects.

8.3 Warranty Exclusions

Warranties do not cover:

• Normal wear and tear
• Damage from misuse or accidents
• Damage from alterations not performed by us
• Damage from natural disasters
• Failure to follow maintenance instructions

8.4 Maintenance

Proper maintenance is essential to preserve your interiors. We will provide maintenance guidelines upon project completion.

9. Cancellation and Refund Policy

9.1 Client Cancellation

You may cancel the project at any stage, subject to the following refund conditions:

• Before Work Commences (Initial Stage): 75% refund of advance payment (25% retained for design consultation, administrative costs, and processing)
• After Work Has Started: Refund amount will be calculated based on:
  • Actual work completed and materials procured
  • Committed expenses and non-refundable costs
  • Labour and contractor commitments
  • Refund percentage varies depending on project progress (0% to 75%)
• After Material Procurement: No refund on materials ordered or work completed; refund only on unutilized amounts less committed expenses
• During Installation: No refund on completed work; payment for work-in-progress; refund only on unutilized amounts

Important: All cancellation requests must be made in writing. Refunds will be processed within 30 business days of written cancellation notice and final assessment of work completed.

9.2 Our Cancellation

We reserve the right to cancel or refuse service if:

• Payments are not received as per schedule despite reminders
• Site conditions are unsafe for our team
• Client behavior is abusive or threatening
• Project requirements violate laws or regulations

In such cases, a refund will be processed for amounts not utilized, less any work completed or expenses incurred.

10. Changes and Modifications

10.1 Design Changes

Changes requested after design approval may result in:

• Additional costs for redesign
• Delays in timeline
• Additional charges for materials or labor

All change requests must be submitted in writing and will be executed only after approval of revised costs and timelines.

10.2 On-Site Changes

Changes requested during installation will be accommodated if feasible, subject to additional charges and potential delays.

11. Liability and Indemnification

11.1 Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the amount paid for the specific service in question
• We are not liable for indirect, consequential, or incidental damages
• We are not liable for delays or damages caused by third-party contractors, suppliers, or force majeure events

11.2 Site Conditions

We are not responsible for pre-existing structural defects, hidden damages, or substandard prior work discovered during the project. Such issues will be brought to your attention, and resolution costs will be additional.

11.3 Third-Party Work

Work performed by third-party contractors (e.g., electricians, plumbers) arranged by us is subject to their terms and warranties. We facilitate coordination but are not directly liable for their work.

12. Dispute Resolution

12.1 Amicable Resolution

In the event of any dispute, both parties agree to first attempt resolution through good-faith discussions.

12.2 Mediation

If discussions fail, disputes may be referred to mediation by a mutually agreed mediator.

12.3 Arbitration

If mediation is unsuccessful, disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, in Hyderabad, India.

12.4 Jurisdiction

These Terms shall be governed by the laws of India. The courts in Hyderabad, Telangana shall have exclusive jurisdiction over any disputes.

13. Force Majeure

We shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, etc.)
• Pandemics or health emergencies
• Government actions or regulations
• Strikes or labor disputes
• Material shortages
• Acts of terrorism or war

We will notify you promptly of such events and make reasonable efforts to minimize delays.

14. Confidentiality

We respect your privacy and will keep all project information confidential, except:

• As required by law
• With your written permission (e.g., for portfolio use)
• When necessary to share with contractors and suppliers for project execution

15. Insurance

We maintain appropriate insurance coverage for our business operations. You are responsible for maintaining adequate insurance for your property and belongings during the project.

16. Website Use

16.1 Accuracy of Information

While we strive to keep website information accurate, we make no warranties about the completeness or accuracy of content. Project specifics should always be confirmed in writing.

16.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or practices.

16.3 Prohibited Uses

You agree not to use our website for any unlawful purpose or in any way that could damage our reputation or business.

17. Communication

17.1 Official Communication

All official communication should be in writing via email or signed documents. WhatsApp messages may be used for informal updates but do not constitute official agreements or approvals.

17.2 Availability

Our business hours are Monday to Saturday, 10 AM to 7 PM. We will respond to inquiries within 24-48 business hours.

18. Amendments to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with any project-specific agreement and our Privacy Policy, constitute the entire agreement between you and U Space Interiors regarding the use of our services.

21. Contact Information

For questions, concerns, or clarifications regarding these Terms, please contact us:

Last Updated: December 27, 2025
Effective Date: March 27, 2026